Privacy Statement

Fitness Depot Ottawa is committed to protecting the privacy and security of your personal information.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Who is Fitness Depot Ottawa?
Fitness Depot Ottawa is the largest retailer of specialty exercise equipment in Ottawa, with the guaranteed lowest prices in the region. Fitness Depot Ottawa's success is based on keeping its product lines focused and its marketing strategy simple.

Fitness Depot Ottawa is responsible for Personal Information under its control, including Personal Information disclosed to a third party for data and list processing.

Identifying Purposes:
Fitness Depot Ottawa collects Personal Information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. Fitness Depot Ottawa identifies either before or at the time of collection the purposes for which Personal Information is being collected; and how the Personal Information may be used or disclosed.

The cornerstone to protecting your privacy is consent. Fitness Depot Ottawa will only collect, use, and disclose your Personal Information with your consent, except where otherwise permitted by law. Fitness Depot Ottawa does not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your Personal Information beyond that information which is required to complete the transaction. You may choose not to provide us with any of your Personal Information. However, if you make this choice Fitness Depot Ottawa may not be able to provide you with the product, service or information that you requested or that could be offered to you.

Limiting Collection:
Fitness Depot Ottawa will limit the collection of your Personal Information to only those details that are necessary for the purposes identified.

Fitness Depot Ottawa collects Personal Information from the Customer for:

• Online Aspire Rewards Program
• In-store purchase, telephone and online surveys and contests
• Processing your applications
• Processing and keeping track of transactions and reporting back to you

Limiting Use, Disclosure and Retention:
We do not share your personal information with third party organizations except to offer you a product or service. If your personal information is shared with third parties, these third parties are bound by appropriate agreements with Fitness Depot Ottawa to secure and protect the confidentiality of your personal information. Fitness Depot Ottawa retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.

Fitness Depot Ottawa keeps Personal Information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

• Updates Personal Information as it is made available by Customers
• Customers are responsible for informing Fitness Depot Ottawa about changes to Personal Information, as appropriate.
• Fitness Depot Ottawa does not routinely update Personal Information unless such a process is necessary to fulfill the purposes a for which the Personal Information is collected.

Protecting your information is important to us. Fitness Depot Ottawa uses Secure Sockets Layer (SSL) technology to protect your online information as it is transmitted over the Internet. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Fitness Depot Ottawa is committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site.

Individual Access:
Upon request, Fitness Depot Ottawa gives Customers access to their Personal Information and an account of its use and disclosure.

Customers can request access to their Personal Information held by Fitness Depot Ottawa by writing to our Head Office:

Fitness Depot Ottawa
499 Industrial Avenue
Ottawa, ON K1G 0Z1

or by email to Upon request Fitness Depot Ottawa will:

Inform the Customer whether or not it holds Personal Information about that Customer, and discloses details of that Customer's Personal Information.

Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information.

Make any necessary updates to your personal information.

Challenging Compliance:
You may contact us with any questions, complaints or suggestions with respect to the above principles. Fitness Depot Ottawa will respond in a timely manner to your questions.

How to contact us:

• By calling our Customer Relations at 613-247-8888
• By email to
• By mail to:

Fitness Depot Ottawa
499 Industrial Avenue
Ottawa, ON K1G 0Z1

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy.

Effective August 1, 2010

Privacy Statement
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